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Product Warranty Terms
Product Warranty Terms
Astra Radio Communications (ARC) warrants its finished products against defects in materials and workmanship arising from normal use and care of the product for a period of (1) year after the date of retail purchase. During this period, ARC will repair a defective product or part, without charge to you the customer. ARC does not warrant products used for any type of rental, lease, pre-purchase trial arrangement, or warrant products damaged by natural wear and tear. Shipping for any authorized warranty coverage shall be paid for by the customer.
Product Returns
Customers may return products within a (30) day period for credit or a full refund (excluding shipping fees) from the date of purchase from Astra Radio Communications (ARC) without incurring a 15% restocking fee. After the (30) day period and up to (90) days after the original date of shipment, a (15%) restocking fee will be deducted from the credit or refund provided by ARC. After the (90) day period from the date of purchase, ARC will no longer issue credit or a refund to the customer. All products returned for a refund or credit must be sent in the original package provided during the sale. Products that are not returned in resalable condition will be shipped back to the Dealer or customer at their expense.
Return Merchandise Authorization (RMA)
All returns whether for warranty, credit, or refund must come with a Return Merchandise Authorization (RMA) form. To receive an RMA Form, please call Astra Radio Communications (ARC) at (877) 881-5858. When returning an item, please complete the form and include it with the return. Visibly write or attach the RMA number (found on the form) on the box that the item is being shipped in (example: "RMA # 7402"). This will ensure a faster and more convenient transaction when processing your return. All returns for warranty must now be accompanied with a copy of the end user's original sales receipt, or copy of original invoice. For any questions about your return contact ARC at the following information.
